Enhancing Customer Experience with BudSense: A Testimonial from Farmer Jane
At BudSense, we’re all about offering innovative solutions that not only make retail operations run smoother but also more efficient. One of our valued partners, Farmer Jane, a multi-store operator across two provinces in Canada, recently shared their experience using BudSense, highlighting how our features have enhanced their store's operations and customer interactions.
Streamlined Communication with Order Review Reports
One of the features that Farmer Jane has praised is our newly released Order Review Reports. This feature not only saves valuable time for the manager but also ensures that the budtenders are up-to-date and informed about new and restocked products. This seemingly small update has had a significant impact on their team's productivity and the overall customer experience. Jeff Usherwood, the manager of a Farmer Jane dispensary, explained how this feature has streamlined the process of communicating new product arrivals to the staff.
The BudSense Difference: Time Savings and Customization
Before implementing BudSense, Farmer Jane - like many dispensaries relied on outdated methods such as Excel spreadsheets, which are time-consuming and prone to errors. With BudSense, they have experienced significant time savings and increased control over their menus. The ability to customize and manage product information seamlessly has been a game-changer for their operations.
“The time savings have come more frequently, the amount of customization and sort of control that you have over our menus now have only increased as well.”
Discover How BudSense’s Support Chat Works
BudSense's support team also played a crucial role in ensuring a smooth transition. Despite initial reservations about adopting new technology, Farmer Jane found the process easy and reassuring, thanks to the dedicated support provided by BudSense. BudSense offers live support chat that reaches our entire team, ensuring that customers have access to assistance whenever they need it. This hands-on support helps to build confidence and trust, ensuring a smooth and positive experience for all our customers.
“I don’t think we were too worried about what exactly was going to happen if BudSense didn’t work, because the team at BudSense was very caring about making sure everything got into place, everything was set up correctly, everything was supported and if things did go wrong, we were top of the line for getting things sorted out and fixed.”
Creativity and Customizability: Empowering Staff and Enhancing Customer Interaction
One of the most appreciated aspects of BudSense is its customizability. This feature allows stores to highlight specific products, create visually appealing menus, and personalize customer interactions. For Farmer Jane, this ability has unlocked new levels of creativity and strategic merchandising.
“The ability to customize the sections and the way they look and kind of draw the eye to where you need it to be drawn for the customer, highlighting certain columns or adding values that kind of enhance the talking points with the customer.”
BudSense: A Partner in Innovation
At BudSense, we are committed to helping our partners succeed by providing tools that not only streamline operations but also inspire innovation and creativity. We are thrilled to see the positive impact our solutions have had on Farmer Jane and look forward to continuing to support their growth and success.
Join the BudSense community today and experience the difference for yourself. Let's enhance your customer experience and streamline your store operations together! Book a demo today to learn more! You can view our flexible pricing options here.
